Job Description
Designation:Technical
Support Executive
Client
: Dell International, Voice Process
Qualification:Any
Graduate
Undergraduate
Minimum 1year of international call center experience
Be Freshers with
less than 60%
Desired Candidate Profile
• Provide First-level Technical Support on basic operational
or maintenance of personal computers and /or peripherals using available
tools.
• Guide
customer troubleshooting efforts to identify products that have Customer
Issues and issue service calls in accordance with guidelines.
• Escalate
problems when unable to resolve customer issues.
• Log and
sufficiently document all contacts with customers in designated tools.
• Identify
and provide input on unique or recurring customer problems.
• Be a champion
of Dell specific tools, Customer Care Procedures. Provide Dell Solution
Network feedback at all times
Company Profile
Our client is the world's No 1 manufacturer of computer products.
Headquartered in the US our client is a premier provider of products
and services required for customers worldwide to build their information-technology
and Internet infrastructures. Our client's climb to market leadership
is the result of a persistent focus on delivering the best possible
customer experience by directly selling standards-based computing
products and services. Revenue for the last four quarters totaled
41.4 billion and the company employs approximately 46,000 team members
around the globe
Tags: Admin
& Clerical : Banking
Jobs : Financial
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