Job Description
-Supervise 3 IT Help Desk staff
-Oversee activity of shift technical support staff
-Answer help desk calls from global employees
-Provide technical support for PC related hardware and software
-Work with users via phone, email, and web to assist with applications
and/or hardware
-Assist users with account questions, password resets, orders, information,
etc
-Logging in calls
-Tracking each call to resolution
-Call Escalation Desired
Candidate Profile
-Graduates / Diploma Holders
-PC based hardware, Microsoft Windows 2000/XP, Microsoft Office XP/2003,
and remote access (VPN), network/local printers, network connectivity
-Professional certifications (A+, MCP, MCDST etc.)
Company
Profile
PharmaNet Development Group is a global drug development corporation
providing a comprehensive range of services to the pharmaceutical,
biotechnology, generic drug, and medical device industries. PharmaNet
companies offer services and consultation for every phase of clinical
development from Phase I studies and bioanalytical analyses to later-stage
programs supporting the commercialization of marketed products
Tags: Admin
& Clerical : Banking
Jobs : Financial
Services Jobs
If you want to see more Accounting Jobs In Alabama Please Visit our
New Alabama
Career Center
Go To Home Page
: Alabama
Main Page
|
|
|
