Job Description
The Nielsen Company is a global information and media company with leading
market positions and recognized brands in marketing information (ACNielsen),
media information (Nielsen Media Research), trade shows and business
publications (Billboard, The Hollywood Reporter, Adweek). The privately
held company is active in more than 100 countries, with headquarters
in Haarlem, the Netherlands, and New York, USA. For more information,
please visit, www.nielsen.com. Nielsen
Media Research is the pioneer and industry leader in television audience
measurement and advertising information services worldwide for more
than half a century. We are headquartered in New York, with offices
throughout the United States. At Nielsen Media Research, our reputation
for integrity, innovation and commitment to professional development
attracts the industry's top talent. Rated as one of the most diverse
(Top 50 Companies for Diversity, Diversity Inc, 2005) and best places
to work (Top 100 IT firms, ComputerWorld, 2004-2006; Best Computer
Jobs in America, 2002), Nielsen Media Research is proud of our career
opportunities and the many programs we offer that help foster career
development. We have over 6000 employees throughout the US and offer
a quality of life and comfortable work environment.
The Associate
Helpline Analyst provides phone and email support for clients contacting
the Nielsen Client Support Services Helpline in Oldsmar, FL. Associate
Helpline Analysts support Nielsen proprietary applications by troubleshooting
software, hardware, and communication issues, and providing basic
training across multiple Nielsen services.
Qualifications
Help Desk Industry Professional Certification, Strong customer service
skills
High tolerance for stressful situations, Strong oral and written communications
skills
Strong analytical and problem solving skills
Demonstrated initiative and motivation to provide quality service
Demonstrated proficiency in troubleshooting current desktop technologies
and communications software, including
WIN 95, WIN 98, WIN NT, Windows XP, Microsoft Office Suite, Proficiency
in supporting Nielsen Proprietary applications
Skills
Desired:
Bi-lingual
Experience in software installation, training, support
Knowledge of media industry applications
Prior experience supporting proprietary software or working in second
level support center, or helpdesk
Comprehensive
benefits package (medical, dental, vision, 401k) available first day
of employment.
We offer dynamic
careers that give you the opportunity to contribute and the room to
grow. You can create a wide career path across all of our businesses.
Nielsen promotes and enforces a policy of Equal Employment Opportunity
(EEO) for all individuals.
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