Job Description:
The Courtyard
by Marriott San Diego Downtown is a beautiful renovation of a historic
1920's bank building, located on the edge of San Diego's vibrant Gaslamp
Quarter.
We are currently
looking for a dynamic Guest Services Supervisor to help lead our team
of talented front desk associates.
ESSENTIAL
DUTIES/RESPONSIBILITIES
Greets and completes
established check-in procedures for arriving guests on a daily basis,
using both manual and computerized methods, in order to ensure guests
are satisfied and in rooms as requested.
Facilitates guest
departure (check-out) on a daily basis by following established manual
and computer procedures in order to close guest accounts and open
the suite for the next sell.
Regularly calculates
and/or posts monies, receipts, guest accounts and other forms of credit
using accurate, proper cash handling methods and established procedures
in order to present the customer with timely and precise hotel charges
upon check-out and maintain accurate hotel records.
Courteously answers
inquiries and accepts reservations, both in person and by telephone,
by accurately communicating hotel rates and information and by using
suggestive selling techniques to sell room nights, increase occupancy
and revenue.
Maintains good
customer relations by keeping abreast of all in-house and area functions
in order to answer questions and concerns with timely and knowledgeable
responses in person and on telephone.
Operates the PBX
equipment by answering incoming calls within two (2) rings, assisting
outgoing calls, scheduling and setting wake-up calls and paging guests
to provide guests with timely and efficient service.
Maximizing revenue
in each phone/desk transaction.
JOB QUALIFICATIONS
# Must have total
understanding of all hotel front office procedures.
# Must have high school graduate level mathematical aptitude; know
standard cash handling procedures and knowledge of computerized cash
register systems.
# Must have past experience in dealing directly with the public and
acquired general knowledge of basic customer service skills.
# Must be fluent in oral and written English.
# High School diploma or equivalent.
# Minimum one years previous experience as a front office supervisor
or minimum of two years front office experience in hotel
work.
Tags: Admin
& Clerical : Banking
Jobs : Financial
Services Jobs
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