Prudential Financial
companies serve individual and institutional customers worldwide and
include The Prudential Insurance Company of America, one of the largest
life insurance companies in the United States. These companies offer
a variety of products and services, including life insurance, mutual
funds, annuities, pension and retirement-related services and administration,
asset management, banking and trust services, real estate brokerage
franchises, relocation services and, through a joint venture, retail
securities brokerage services. Prudential
Retirement delivers retirement plan solutions for public, private,
and non-profit organizations. Services include state-of-the-art record
keeping, administrative services, investment management, comprehensive
employee investment education and communications, and trustee services.
The Scranton location on Montage Mountain is one of Prudential Retirement's
four main sites.
Our Customer Service
Associates are primarily responsible for answering in-bound calls
from participants of our Defined Contribution (e.g. 401(k), 403(b),
457) and/or Defined Benefit plans. They are the valuable front line
of our business and gain the career experience, which is valued by
other areas of the organization. We are looking for people who will
bring much more to the position than just a voice on the other end
of the phone. Our representatives are very customer-focused and work
well under pressure. They gain thorough market knowledge, learn various
administrative PC systems, process certain financial transactions,
and are well versed in processing requirements. Following the extensive
8-week training program our associates normally experience a 6-month
learning curve.
Prudential Financial
has been recognized for excellence in many ways including being ranked
in Business Week's Top 50 Performing Companies, Fortune Magazine's
Top 50 places for minorities, and Working Mother's Top 10 employers
for working mothers. Don't miss the opportunity to be part of our
success and our plans for the future. We look forward to your response!
* Excellent oral
and written communication skills
* Must be able to learn and retain a large amount of technical information
in a relatively short period of time
* Must be receptive to detailed and frequent performance feedback
* Proficiency with a keyboard and Window-based applications
* Proven self-motivation skills
* Proven record of dependability
* Ability to elicit a callers needs with speed and composure
* Active listening skills
* Ability to make educated, customer-focused decisions
* Ability to excel in a team environment as well as work well independently
* Organization and prioritization skills
* Ability to think like the customer with a passion to deliver top
quality service
* Bi-lingual ability, English and Spanish, is a plus. We pay a language
differential.
*NASD Series 6 and 63 required within 120 days of employment.
***This is a part
time position working 20 hours per week. Benefits Eligible. Shift
available is 10am-2pm Monday through Friday.***
Must be able to
work a full time schedule of Monday-Friday 8:30am-4:30 pm during the
first 7-9 weeks for corporate training program
Tags: Admin
& Clerical : Banking
Jobs : Financial
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