Missouri Top Medical Billing Jobs

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Answers questions, processes information obtained from patients and processes customer complaints by giving information to the appropriate person(s). Takes appropriate action to resolve accounts.
• Edits and releases accounts for billing.
• Sends appropriate letters to patients as needed.
• Inputs any obtained information and notes relating to the account into computer system as needed.
• Calls insurance company or third party to obtain billing information and/or to check claim status or eligibility.
• Processes medical records requests and forwards to appropriate persons or units within the department.
• Faxes or mails information to appropriate billing services as required.
• Assists all other units within Patient Business Services Department (i.e., processing queues, providing data entry, etc.).
• Assists bi-lingual patients, if capable, by translating documents and conversations.

Contacts patients to obtain information such as:
• Receive all incoming correspondence, return mail and "no mails" and sorts it appropriately.
• Process correspondence, return mail and "no mail" according to specific paysource procedures.
• Utilize all tools available to identify the error in the address including the internet, billing system, imaging and patient and facility contact.
• Manipulate the system to route trips to designated queue or unit and resends corrected mail.
• Document all necessary details in trip comments, including imaging tracking number.
• Prepare correspondence batches for imaging.
• Audit correspondence, return mail and "no mails" and provides feedback for internal and external training needs.
• Must be able to pass Quality Assurance audit with an accuracy rate of 95% or better.
• Perform other duties as assigned.

Job Requirements
MINIMUM QUALIFICATIONS:
High school diploma or GED. Minimum of one year prior office work experience. Prior medical office or healthcare insurance experience is preferred. Prior medical billing experience is preferred. General working knowledge of PCs and/or patient accounting computer systems. Must type minimum 45 wpm and pass pre-hire and department specific testing requirements. Effective oral, written and interpersonal communication skills. Able to perform duties within tight time constraints and handle large volumes of work. Able to effectively handle complex customer issues. Able to work cooperatively in a team atmosphere. Familiarity with insurance, Medicare, Medi-Cal and Kaiser, contract guidelines and protocols is preferred. Bilingual in Spanish is also preferred.

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