company overview
We provide services for Rocky Mountain Health Plans
and CNIC Health Solutions. Together, we provide innovative health
plans and excellent customer service to individuals of all ages and
business of all sizes.
We provide a work environment that allows employees
the opportunity for growth and that motivates us to develop to our
full potential. Our mission is to excel in health care management.
We look for people that value service to our communities, healthy
lifestyles, innovation in health care, integrity and quality in their
work.
About Grand Junction, Colorado: We are the largest
city between Denver and Salt Lake City. Grand Junction offers the
advantages of small-town living and the amenities of urban areas.
We have 275 days of sunshine and abundant outdoor recreation.
job description
Serving our members. That's our purpose in the Call
Center. We recognize that our Call Center is a primary place where
customers are won and lost, and the role of the Customer Service,
which is to serve our customers, is invaluable.
We are a leader in health plan member satisfaction
because we are passionate about providing the best customer service,
like you. We are strong and determined to be the best, like you. We
are committed to creating healthier communities, like you.
Oversee the Call Center in the Customer Service Department
and the voices of Rocky Mountain Health Plans to enhance business
performance. Direct full day-to-day oversight and decision making
of the department, management of personnel resources, call volume
inventory, workflow assessments and evaluation. Develop and monitor
goals, critical indicators, outcome measurements, and other resource
requirements.
job Requirements
Requires solid
people management skills, a detailed knowledge of Customer Service
and previous
management experience.
Tags: Admin
& Clerical : Banking
Jobs : Financial
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