Job Description
Educational Qualification – Hotel Management Graduate desirable
/ Any Graduate with minimum 1 years experience at Food Retail environment
as an Assistant Manager or above level.Should have managed a retail
food service outlet of monthly revenue of Rs. 6 lacs and above per month
with profit and loss accountability. Skills
Sets:
§ Volume driven Food retail operational skills.
§ Customer attraction, interaction and service skills.
§ Food merchandising and sensitivity to brand standards (Product,
Service and Brand Image).
§ Retail selling techniques (Upselling, Suggestive Selling, Cross
Selling, etc).
§ Fluent in spoken and written English.
§ Computer Sills – Data Management, Record Maintenance
& Analysis.
§ Cost Management (Food, Material and Labor Cost) , P&L management
and analytical skills.
§ People management and development skills.
Key Retail site Specific Job Description
Client
and Customer Service :
Execute principles and
processes for providing customer and personal services. This includes
customer needs assessment, meeting quality standards for services,
complain management and evaluation of customer satisfaction. Set and
maintain standards for highest degree of customer orientation and
responsiveness.
Offer creative and proactive
solutions to break monotony and offer value additions to clients and
customers by implementing planned interventions to provide them with
delightful experience every time.
Operations
Management – Food Retail
Apply principles and methods
for showing, promoting, and selling products and services.
Drive unit level marketing
strategy and tactics, product demonstration, sales techniques, and
sales control systems.
Exercise creativity
and ideation in enhancing visual appeal within the service set up
while adhering to the brand standards
People
Management
Coaching, motivating,
developing and directing people as they work, identifying the best
people for the job. Continuously coaching and developing the team
for multi skilling and on behavioral, customer orientation and service
techniques in a retail environment.
To manage and motivate a team to increase productivity and ensure
efficiency.
To train and maintain cross functional resource pool at any given
time.
Driving
people productivity by rostering and managing optimum no. of people
in sync with revenue and profitability budget.
Tags: Admin
& Clerical : Banking
Jobs : Financial
Services Jobs
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