Description
At Eide Bailly
Technology Consulting:
? We value our Clients, our People, and our Culture.
? We strive to create long-term relationships with our Clients, exceed
their expectations and add value to their business.
? Employee talent is the cornerstone of our success; We are empowered,
passionate about our work and driven for excellence.
? We foster an environment of integrity, accountability, teamwork
and opportunity.
Our Mission: Committed
to excellence, we strive to improve the performance and profitability
of our customers.
Our Fargo, ND
office is currently seeking an Infrastructure Support Technician to
provide mid-range to advanced level service support and assigned tasks
on workstations and network systems, including problem resolution,
technical change implementation and maintenance. Technical support
will be delivered via telephone, remote, and one-on-one support within
defined service level agreements for clients.
RESPONSIBILITIES
? Consult with users to determine and resolve hardware and software
issues
? Proficient knowledge of desktop operating systems, workstations,
and network systems
? Requires strong troubleshooting skills
? Demonstrate increasing knowledge on networking equipment, backup
technology, network operating systems, Microsoft Active Directory,
networking protocols (ie DNS, WINS, DHCP, VPNs, TCP/IP), malware and
security protection
? Proficient use of language when giving instructions in person, over
e-mail and over the telephone
? Must posses good communication skills with co-workers and clients
? Must demonstrate excellent time management skills
EDUCATION
AND EXPERIENCE
? CompTIA A+ Certification or similar certification or related experience
required.
? At least 1 year experience servicing, supporting and troubleshooting
workstations and network systems required.
? MCP, MCSA, CCNA certifications preferred, however
not all are required.
Eide Bailly Technology
Consulting LLC, formerly Techwise, is a regional consulting services
firm providing strategic consulting services; business management
software solutions; technology auditing and security risk management;
network and system implementation, integration, and support; and custom
software application development.
Eide Bailly Technology
Consulting is an affiliate of Eide Bailly, LLP. Our corporate office
is located in Fargo, ND with additional offices in Bloomington, MN,
Billings, MT, and Sioux Falls, SD.
Position comes
with comprehensive benefit package including health, life, dental,
vision, and flexible spending account, 401K, paid vacation and holidays.
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