Charlotte-based Compass Group North America is the
leading food management company with more than $8.2 billion in revenues
in 2007. Its parent company, UK-based Compass Group PLC was ranked
the 13th largest employer by Fortune magazine in 2007. It has worldwide
revenues of $20.2 billion. Our vision for success is a powerful one
- to continue to rise above the competition in every aspect of our
business - from leading-edge technology, to purchasing, to foodservice,
to catering and vending. That kind of commitment commands only the
best, and it’s our great people providing great service that
generates our great results. In turn, it’s important to us that
our talented employees be given the proper resources to achieve their
fullest potential. Play a key role in our future success:
Job Description
SUPERVISOR OF HOUSEKEEPING - THIRD SHIFT Provides
direct leadership and guidance to staff to ensure that high level
of cleanliness, quality, and service is achieved and maintained. Assist
with JCAHO compliance.
Job Responsibilities:
Maintain a high level of cleanliness in assigned areas.
Participate in staff selection process. Interview candidates as needed.
Schedule days off, holidays, and vacations, ensuring that facility's
needs are met in accordance with hours and position control.
Assign personnel to established work areas or project duties.
Plan and coordinate project work to ensure that proper frequencies
are maintained.
Ensure that staff receive proper orientation, initial training, and
ongoing education.
Ensure duty lists are revised and current at all times. Review duty
lists with regular and relief associates periodically.
Ensure that proper supply control guidelines are followed and staff
is trained in the use of all chemicals.
Proactive approach to identifying and correcting facility quality
assurance concerns. Timely follow-up is required.
Attend and participate in departmental staff meetings on a scheduled
basis. Attend ongoing staff development and training courses as offered
by company and facility.
Provide and monitor individual guidance and motivation to associates
to enable each one to perform to his/her fullest potential.
Ensure Housekeeping office, storage, and closets are clean, organized,
well maintained, and professional in appearance at all times.
Job Requirements:
High school diploma required. College degree or equivalent
work experience preferred. One to two years as supervisor in housekeeping
or service-related field with high customer/client contact required.
Working knowledge of all housekeeping practices and procedures. Strong
work ethic, intense drive, and initiative for quality and customer
service. Excellent written and oral communication skills. Excellent
listening and empathy skills. Excellent problem-solving skills both
one-on-one and in group situations. Ability to utilize a participative
approach to managing staff. Ability to function appropriate under
stressful conditions. Good stress management skills required. Understanding
of budgeting processes and awareness of profit and loss concepts.
Excellent administrative and organizational skills and an ability
to prioritize. Will be exposed to chemicals on a constant basis requiring
special clothing or safety equipment.
