JOB PURPOSE
To evaluate and
rate the performance of shop calls by using scoring guidelines customized
for client needs.
JOB RESPONSIBILITIES
• Request scoring assignments.
• Listen to shop calls and evaluate the call performance based
on the specific scoring requirements and the client's personalized
formula.
• Document client scores by using the on-line scoring system.
• Complete monthly department minimums for scoring calls.
• Discuss 'grey areas' with Team Leader for guidance.
• Meet with Team Leader to review scoring as needed.
• Attend department training and company meetings as requested.
ESSENTIAL
EXPERIENCE AND QUALIFICATIONS
• Effectively and respectfully interact with all levels of staff.
• Knowledge of Signature, Inc. programs and formulas.
• Knowledge of Internet Explorer.
• Any combination of education and experience which would likely
produce the necessary knowledge and abilities.
• Customer service and/or call center experience is preferred.
PHYSICAL
DEMANDS AND WORK ENVIRONMENT
The physical demands
and work environment characteristics described here are representative
of those that must be met by an employee to successfully perform the
essential functions of this job. Reasonable accommodation may be made
to enable individuals with disabilities to perform the essential functions.
• Physical
Demands: While performing the duties of this job, employee is occasionally
required to stand, walk, sit, and use hands to handle objects and
tools; reach with hands and arms, talk and hear. Employee must occasionally
lift and/or move up to 25 pounds. Specific vision abilities required
by the job include close vision, distance vision, color vision, peripheral
vision, and the ability to adjust focus.
Tags: Admin
& Clerical : Banking
Jobs : Financial
Services Jobs
If you want to see more Accounting Jobs In Alabama Please Visit our
New Alabama
Career Center
Go To Home Page
: Alabama
Main Page
|
