Rhode Island Top Call Center Jobs

The Technology and Operations Division of Zions Bancorporation has team members in Los Angeles, Las Vegas, Phoenix, Salt Lake City, Denver, Dallas, and Houston, and is dedicated to creating success for the banks that make up Zions Bancorporation. The 1500-member division builds and maintains the world-class infrastructure of the entire corporation, and also contributes to the company's bottom line by providing exceptional customer service.

Zions Bancorporation is one of the nation's premier financial services companies, consisting of a collection of great banks in select high growth markets. Zions operates its banking businesses under local management teams and community identities through over 500 offices and 600 ATMs in 10 Western states: Arizona, California, Colorado, Idaho, Nevada, New Mexico, Oregon, Texas, Utah and Washington. Zions Bancorporation is a leader in small business lending, and agricultural and public finance. The Corporation also operates several new technology ventures such as Contango and NetDeposit. Zions Bancorporation's common stock is traded on NASDAQ under the symbol ZION, and the company is a member of the S&P 500 Index and the NASDAQ Financial 100 Index.

POSITION DESCRIPTION

Do you possess excellent customer service and communication skills?

Zions Bancorporation is seeking upbeat, professional individuals to answer inbound calls and assist customers with questions regarding checking & savings accounts, loans and bankcards. In addition, this position will assist with technical support. Ideal candidates will have a high school diploma or equivalent and 2+ years of customer service experience. One year of call center experience is strongly preferred. Bilingual - Spanish a plus. 25+ WPM typing speed required.

Training classes will begin this fall. Full-time positions available.

Must be able to work a flexible schedule Monday - Saturday.

KEY RESPONSIBILITIES:

Responsible for handling Customer Service inquires and problems via telephone.
Customer service is the primary focus, but the position also includes minimal selling and promotion of products & services.
May assess needs and suggest/promote alternative products or services.
Interacts with other departments, clients and prospective clients.
Acquires and maintains thorough knowledge of services and functions within various banking subsidiaries.
Maintains documentation and records of customer inquires, complaints and services implemented.
Assists with other departmental duties as assigned.
Call Center Service Representative - Requires a High School diploma or equivalent and 1+ years of directly related experience. Full use and application of standard principles, theories, concepts, and techniques. Working knowledge of Call Center departmental functions, banking and/or departmental products , PC's and customer service skills.

BENEFITS:

Competitive compensation
Monthly incentive & sales bonuses
Saturday & Sunday differentials
Paid training, vacation & holidays
401K/retirement option with company matching

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