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Pentagon Federal Credit Union is a $12 billion financial institution and nationwide lender with a $5 billion residential real estate portfolio. In this position you will initiate all the appropriate follow-up activity on delinquent real estate accounts and maintain on-line chronological records of all facts, information developed and actions taken.

Responsibilities
* Initiates appropriate follow-up activity on delinquent real estate accounts and maintains required chronological records of all facts, information developed and actions taken. Analyzes information in the member’s record, decides what action will be taken and selects a method for effecting that action.
* Determines reason for delinquency and establish a repayment plan at first member contact.
* Follow-ups with member no more than two days past the promised payment date to ensure receipt and crediting of the scheduled payment.
* Records all collection activity in the appropriate collection systems.
* Establishes ongoing collection/work-out plan with the designated DCC Unit Supervisor or Operations Manager.
* Performs skip tracing by contacting third parties such as relatives of the delinquent member, employers, personnel officers, and credit bureaus for the purpose of determining whereabouts of the member.
* Keeps Supervisor and Manager abreast of any potential early losses.

Requirements
* High School diploma or a combination of education and experience that provides the necessary skills and knowledge to satisfactorily perform the essential job functions.
* At least one year of experience in a real estate collections capacity is required, along with a good working knowledge of federal, state and local regulation pertaining to real estate collections, foreclosure and bankruptcy practices
* Knowledge of preventive, productive and remedial financial counseling is required
* Effective oral and written communication skills required
* Knowledge of the mortgage payment processing system is desired
* Spanish speaking skills are a plus!

You do not need a security clearance but you must pass a credit and criminal background check.

Benefits include:
* Health, dental, prescription drug, and vision coverage
* Flexible spending accounts (FSA) for qualified medical and dependent care out-of-pocket expenses
* Tuition assistance - reimbursement up to the IRS maximum annually for work related degree programs
* Company paid short- and long-term disability coverage
* Company paid life insurance
* Free on-site parking
* Fitness room and cafeteria
* Business casual attire
* Immediate enrolment in 401(k) plan with employer match after 6 months

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