Tennessee Top Call Center Jobs

REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES:
Responds to telephone inquiries and complaints.
Gathers information from the caller to properly resolve the situation.
Communicates appropriate options for resolution.
Investigates and resolves complaints.
Refers non-routine inquiries and complaints to senior level Call Center Representatives.

Qualifications:
• Attention to detail
• Quality focused
• Strong written and verbal communication skills
• Decision making skills
• Organizational skills
• Team player
• Problem solving
• Ability to work without close supervision
• High school diploma or equivalency
• Prior customer service experience
• PC skills

Previous call center experience preferred, but not required.

Education and Typical Years of Experience

Uses a computer system to research inquiries and log customer calls. High School diploma and/ or equivalent experience and/or training

ACS is an Equal Employment Opportunity/Affirmative Action Employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, age, gender, marital status, disability, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance.

Requirements
Affiliated Computer Services, Inc., ACS, is a global FORTUNE 500 company with more than 55,000 plus people working together to support client operations in nearly 100 countries. By providing business process outsourcing, human resources outsourcing and information technology solutions to world-class commercial and government clients, ACS offers its associates vast opportunities to succeed. Recognized worldwide for generating possibilities and creating solutions, ACS welcomes you to become part of our growing team. Join our mission and vision for the future. Thank you for your interest!

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