Requirements
The Advanced Logistics Technology Division currently has a part time
internship opening for an entry-level application Operations Support
technician in Alexandria, VA. The
Operations Support technician will act to assist the team in supporting
a data system used by an agency in the US Department of Defense. The
team works as a Tier-2 application support team and provides 24/7
support for the application. Duties include troubleshooting and repairing
of data feed issues, file transfers, and response and resolution of
trouble tickets. After hours support meeting 24/7 requirements is
performed using pagers to alert staff to high severity issues.
Support personnel
are required to provide support in middleware products such as Informatica,
webMethods, and BusinessObjects. Prior experience in these products
is not required as training by the existing support staff on troubleshooting
processes and procedures will be provided. The team also provides
server-level support through coordination with a server and network
team that hosts the systems. Support
personnel are expected to participate in periodic pager rotation to
support 24/7 system support. Support schedule and rotation are flexible.
Applicants should
possess basic knowledge and understanding of Information Technology
related systems including basics in networks, system support, and
security. Additional knowledge in system administration, database
administration, or networking is a plus but not required. Specific
knowledge in COTS products is not required, but flexibility, willingness,
and desire to learn new technologies is a must. Current IT college
majors in Junior or Senior class-level preferred.
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