About Us
At Volt Workforce Solutions, we connect talented people
with respected companies. Every day, leading global employers ask
us to present them with talented candidates for their most in-demand
positions. Volt offers you unique access to these employment opportunities,
matching your skills with intriguing projects and cutting-edge technologies.
Employment options — from contract and contingent, temporary-to-direct
hire, and direct placement — are designed to support your availability
and career requirements. Comprehensive benefits programs and training
opportunities further empower employees to contribute their best ideas
and insights.
Description:
We are currently accepting applications for experienced
customer service representatives. Must have recent experience working
in call center environments, with the ability to handle inquiries,
troubleshoot and resolve client concerns in the following main areas:
Activation, Account Information, the Network and Handsets. In an inbound
call center environment, the Client Care Representatives support clients
that are currently using either a “prepaid” or “postpaid”
PCS handset: ensuring all of their inquiries and services exceed their
expectations in terms of responsiveness, completeness and accuracy.
Requirements:
- 1 to
2 years of previous experience in an office environment using business
tools preferred.
# A related post-secondary education or equivalent experience.
# Experience and/or knowledge of a customer service environment.
# Excellent customer service and problem-solving skills.
# Bilingual (English/Spanish) preferred, but not required.
# A positive, friendly attitude with the willingness and ability to
sell.
# An understanding of the sales process.
# Ability to work independently with a minimum of supervision in a
fast-paced environment, while effectively managing multiple tasks.
# Knowledge of the Internet, Internet technologies, and technological/industry
trends, as well as, personal computers, e-mail and operating systems,
dial-up and high-speed Internet connectivity.
# Familiarity with trouble reporting systems.
# An aptitude for recognizing and creating sales leads.
# Experience
in a Windows environment..
Tags:
Admin
& Clerical : Banking
Jobs : Financial
Services Jobs
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