Description
American Hotel Register, the world’s largest hospitality supply
distributor, has been exceeding the expectations of the hospitality
industry through unparalleled trust, commitment and consistency for
over 140 years! Offering an incomparable range of custom services, in
addition to thousands of hospitality products, American Hotel Register
Company outfits properties from independent bed and breakfasts to five-star
hotel chains to health care institutions to government lodging, as well
as many other markets that use hospitality & health care products.
Senior
Telecommunication Analyst:
As a Senior Telecommunication Analyst with American Hotel Register
Company, you will be responsible for working with Call Center Managers
to indentify and implement features and enhancements to our customer
contact systems which will increase productivity and improve our customer’s
experience. You will interact with and be the point of contact for
service providers, including local and long distance carriers and
manage various telephone services required by local and remote company
locations. This person will also assist in the development of RFP’s
for services, evaluate alternative suppliers, and make recommendations
as appropriate.
Your primary
responsibilities include, but are not limited to:
Working with Call Center Managers to identify, implement,
and support advanced system functions of our telephone and call center
software. May also require functional supervision of less experienced
technicians.
Resolve help desk tickets as assigned on a timely basis.
Review all voice communication expenses and manage expenses to budget.
Identify opportunities for reductions or increased value on an on
going basis.
Maintain working knowledge of current and evolving technologies used
to support voice communications and call centers.
Other duties, as assigned.
Requirements
Bachelor’s degree in Telecommunications Management.
Advanced troubleshooting skills in both voice and computer telephone
environments.
Strong interpersonal skills with an emphasis in providing excellent
customer service, as well as the ability to coach and develop direct
reports.
Thorough knowledge of VOIP, Call Center software systems, and ACD
practices.
Working knowledge of Voice over IP telephony environments.
Working knowledge of mobile computing, and telephone services.
Ability to lift up to 70 pounds as needed
Strong communication skills, oral and written
Tags: Admin
& Clerical : Banking
Jobs : Financial
Services Jobs
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