The retail channel
is vital to Microsoft's growth not only for the direct revenue it generates,
but also due to the retail channel's unique ability to help build brand
equity and engagement due to its outreach to consumer and small business
customers worldwide. Microsoft has a long history of working with partners
to reach end customers and this certainly applies to our retail go-to-market
approach. Microsoft has developed tremendous relationships with retailers
and distributors worldwide making our retail success possible. Windows
has become one of the most engaging and recognizable consumer brands
in the world today. Yet even with this fantastic consumer presence,
the opportunity for growth in both our traditional PC business, as well
as our new online services business with Windows Live has never been
greater. Key
Responsibilities and Accountabilities:
Ambassador for
MSFT
Know MSFT news
Be friendly/professional
Helping & guiding customer to locate the right product to meet
their needs.
Facilitate MS Sales
Differentiating Microsoft products
Evaluate the customer's needs - find solutions
Overcoming objections - proposing attachments/solutions
Verifying product availability
Attaching ancillary MSFT products
Attaching ancillary retailer products and services
Customer demos
Approaching the customer - evaluate the customer's needs - answering
MS product questions
Putting customer at ease
Providing scenario demonstrations
In-store Logistics
Arrange Microsoft products - increase visibility
Ensure demo table is set up and running, continued maintenance
Review out of stock items, Hardware & Software - review sale items
Set up display PCs
Reporting/Admin
Completing daily/weekly reports/monthly success plans
Equipment set up - Teach Demos -Give demonstrations
Training RSPs
Provide group/individual training
Testing new demos
Key Interfacing
Relationships:
Consumers
RSP (Retail Sales Professionals)
Microsoft internal stakeholders
Field Merchandiser Team
Store Management
Key Competencies
and Job Requirements:
Passion for technology and Microsoft products
Strong technical aptitude
Ability to convert technical speak to a level that a non-technical
customer can understand
Tags: Admin
& Clerical : Banking
Jobs : Financial
Services Jobs
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