The position involves
management of insurance claims. It is very challenging(but interesting!)
since it requires the employee to interact with parties to the claim,
hear their positions and resolve their disputes. The claims are primarily
accident claims. Candidate should have experience in insurance claims
or customer service or accounts receivable. Other potential areas of
experience that will be considered are telemarketing or sales. Candidate
will be assertive, persuasive, energetic, self-motivated, results-oriented,
have good telephone manner, knowledge of consumer laws, demonstrate
decision making with strong negotiation and problem solving skills.
Excellent communication and people skills are required in order to assure
the level of customer service that our clients have come to expect.
Full-time and Part time positions available. Candidate
should be proficient in managing customer accounts. Position affords
a considerable degree of independence so candidate has excellent organizational
and time management skills. Candidate must be able to handle difficult
conversations and exhibit conflict management skills . Candidate will
be able to handle moderate to heavy call volume. Candidate must speak
English fluently (bi-lingual is a plus).
Duties
Include (but are not limited to):
Profile new and existing accounts, resolve disputes
and objections and initiate recoveries through both verbal and written
communications.
Identify problem claims and recommend their disposition
Negotiate with customer or third parties an appropriate
resolution of insurance claims pending against them.
Prioritize and document all activities for recovery
Review customers financial capabilities to ensure all possible avenues
of recovery have been examined.
Work with the various resources to determine location of customers
whose whereabouts are unknown.
Answer correspondence
Send requests to client liaisons for information.
Determine coverage and discuss billing and follow-up with customers
or insurance companies.
Negotiate and document settlement offers
Coordinate claim with other recovery departments such as arbitration
Provide customer service to both the insurance carrier client and
their insured
Maintain awareness of laws that govern the recovery activities.
Work within specified timeframes
Part time and full time positions available
Tags: Admin
& Clerical : Banking
Jobs : Financial
Services Jobs
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